Please contact us if you are dissatisfied in any way about the standard of service you have received, or the actions or lack of action by the Law Reform Commission or its staff.
In the first instance, your complaint will be handled by the Director of the Law Reform Commission. We will try to resolve your complaint as soon as we receive it. If the matter cannot be resolved immediately, we will write to acknowledge receipt of your complaint within five working days of it being lodged.
We will send a full written response to your complaint within 25 working days of its being lodged. This could be our final response to your complaint or a progress report of how we are investigating your concerns.
Where we have provided you with a progress report, we will continue to provide you with further reports, until your complaint has been dealt with. If we have not acknowledged your complaint within five days of receiving it or have not provided you with a full written response within 25 days, then we will write to explain the reasons why and to give you a date by which we expect to be able to give you a full or final response.
Putting Things Right
If your complaint is found to be justified, we will write to apologise to the people concerned, and if necessary, the matter will be reported to the Chief Officer of the Portfolio of Legal Affairs to consider remedial action.
We will investigate anonymous complaints in the same way outlined above and seek to put things right if the complaint is found to be justified. However, if an anonymous complaint involves alleged misconduct by a member of staff which, if proven, would be grounds for disciplinary action, then the appropriate officer responsible for disciplinary matters will investigate the complaint.
You can make a complaint:
- In person 4th Floor, Government Administration Building, 133 Elgin Avenue, George Town, Grand Cayman
- By telephone (345) 244-2338
- In writing to:
Mr. Jose Griffith
Law Reform Commission
Grand Cayman KY1-9000
- By email: Jose.Griffith@gov.ky
Give as much detail as possible:
The date, time and location where an incident may have taken place and who may have been affected.
Any expectations you may have had of the Law Reform Commission's services, as a result of information we provided.
Your name, address and contact details.
Anything else which you think would help to make your point and help us to investigate your concerns.
If you have followed the Complaints process and are still not satisfied with our response, you can contact the Office of the Complaints Commissioner.
The Complaints Commissioner is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.
You must have attempted to resolve any issue through the Law Reform Commission Complaints Procedure before contacting the Complaints Commissioner.
Last Updated: 2011-12-12